Amana AMVC960803BN Error Code E11: Rollout Switch Open

What Does Code E11 Mean?

The rollout switch is a thermal safety device mounted at the burner-box opening of the Amana AMVC960803BN. Its only job is to detect flames that escape, or roll out, from where combustion is supposed to be contained. When that happens the switch opens, the Integrated Control Module shuts the furnace down, and E11 appears on the dual 7-segment display. Flame rollout means combustion is not being contained, which carries a fire risk and a carbon-monoxide risk.

The Amana service data ties E11 to three conditions. Gas pressure that is too high overfeeds the burners and produces oversized flames that spill out of the burner compartment. Misaligned burners, knocked out of their proper seats in the rack, aim flame toward the rollout switch instead of straight into the heat exchanger. A restricted heat exchanger or blocked venting backs combustion products up and forces flame back out through the burner openings.

Unlike the automatic-reset limits on this board, the rollout switch is a manual-reset device: it does not close again on its own when it cools. That is deliberate — the cause of the rollout has to be found and corrected before the furnace runs again. Excess gas pressure overfires the burners directly, producing flames too large for the burner box to contain, while a restricted heat exchanger is often the most serious finding because it can also let combustion gases leak into the airstream. None of these are homeowner repairs; do not jump the switch or reset it to force the furnace back on.

What You'll Notice

• The dual 7-segment display reads E11 and the furnace is shut down with no heat
• You may have seen or smelled scorching, or noticed soot near the burner compartment
• The furnace does not restart on its own even after it has cooled, because the switch is manual-reset
• Burner flames may have looked oversized, roaring, or rolling outward before the shutdown
• There may be signs of a blocked flue or intake, such as debris or a disconnected vent pipe

Common Causes

How This Is Diagnosed

A technician treats E11 as a combustion-containment problem and does not simply reset the switch. They first confirm the rollout switch itself opened for a real reason, then measure gas pressure against the rating-plate value, since overfiring from high pressure is a leading cause of flame spilling out of the burner box. They inspect the burners for correct alignment and seating in the rack.

Next they examine the venting and heat exchanger for restriction: a blocked flue or intake, or a fouled or cracked heat exchanger, can force combustion products and flame back through the burner openings. A cracked heat exchanger in particular is a safety-stop finding. Only once the cause is identified and corrected does the technician reset the manual switch and verify clean, contained combustion.

When to Call a Professional

This code involves components that are not homeowner-serviceable, so have a licensed HVAC technician diagnose and repair it. Keep in mind:

• E11 is present — keep the furnace and gas off until the cause of the rollout is found and corrected
• The rollout switch has tripped and will not stay reset (resetting without fixing the cause is unsafe)
• Gas pressure is suspected to be too high and needs to be measured and adjusted by a technician
• There are signs of a blocked flue or intake, or soot or scorching around the burners
• A cracked or restricted heat exchanger is suspected

✓ Verified against manufacturer service manual — March 2026